Talinah

Terms of Service

Terms of Service

Welcome to Talinah, a comprehensive talent acquisition platform. These Terms of Service ("Terms") govern your use of our platform and services. By accessing or using Talinah, you agree to be bound by these Terms.

Last Updated: 8/21/2025

1. Acceptance of Terms

By creating an account, accessing, or using any part of the Talinah platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

2. Description of Services

Talinah provides a comprehensive talent acquisition platform that includes:

  • Applicant Tracking System: Kanban-style board for managing candidates through different hiring stages
  • CV Processing: AI-powered CV parsing and analysis using closed source AI models
  • Interview Management: Scheduling, calendar integration, and feedback collection
  • Google Calendar Integration: Automated interview scheduling and availability management
  • User Management: Role-based access control for organizations and team members
  • Dashboard Analytics: Hiring pipeline metrics and reporting
  • Email Notifications: Automated communications for assessments, interviews, offers, and rejections
  • File Storage: Secure CV uploads to a secure cloud storage
  • API Access: External integrations for job boards and third-party systems
  • Real-time Updates: WebSocket-powered live updates across the platform

3. User Accounts and Registration

To use our services, you must create an account or use Google OAuth authentication. You are responsible for:

  • Providing accurate and complete information during registration
  • Maintaining the security of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account

4. User Roles and Permissions

Our platform supports different user roles with varying levels of access:

  • Super Admin: Full platform access and organization management
  • Admin: Organization-level management and configuration
  • HR Team Member: Applicant management and hiring pipeline oversight
  • Interviewer: Interview scheduling, feedback submission, and availability management
  • User: Basic access to assigned applicants and interviews

5. Data Processing and AI Services

Our platform uses artificial intelligence to enhance the hiring process:

  • CV parsing and analysis using closed source AI models
  • Automated extraction of candidate information from uploaded documents
  • Skills matching and candidate scoring
  • Data validation and quality assurance

By uploading CVs or other documents, you consent to AI processing of this information for recruitment purposes.

6. File Uploads and Storage

When uploading files to our platform:

  • Maximum file size is 10MB per upload
  • Supported formats: PDF, DOC, DOCX, and TXT files
  • Files are securely stored using secure cloud storage
  • You retain ownership of uploaded content
  • We may process files for analysis and matching purposes

7. API Usage and External Integrations

If you use our API services:

  • API access requires valid authentication keys
  • Rate limiting applies to prevent abuse
  • You must comply with our API documentation and guidelines
  • External integrations must respect data protection requirements

8. Prohibited Uses

You may not use our platform to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Upload malicious software or harmful content
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our services
  • Discriminate against candidates based on protected characteristics
  • Share or misuse candidate personal information

9. Data Security and Privacy

We implement industry-standard security measures including:

  • Encrypted data transmission and storage
  • Secure authentication
  • Regular security audits and monitoring
  • Access controls and audit logging
  • CSRF protection and security headers

10. Email Communications

Our platform sends automated emails for:

  • Assessment invitations and instructions
  • Interview scheduling and confirmations
  • Job offer notifications
  • Application status updates and rejections

Email templates are customizable by organizations and delivered via Mailgun service.

11. Service Availability

While we strive for high availability, we do not guarantee uninterrupted service. We may temporarily suspend access for maintenance, updates, or technical issues. We will provide reasonable notice when possible.

12. Intellectual Property

The Talinah platform, including its design, functionality, and content, is protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer our software without explicit permission.

13. Limitation of Liability

To the maximum extent permitted by law, Talinah shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

14. Indemnification

You agree to indemnify and hold harmless Talinah from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of any rights of another party.

15. Termination

We may terminate or suspend your account at any time for violation of these Terms. Upon termination, your right to use our services ceases immediately. Data retention policies outlined in our Privacy Policy will apply.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or platform notifications. Continued use of our services after changes constitutes acceptance of the new Terms.

17. Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes will be resolved through binding arbitration or in courts of competent jurisdiction.

18. Contact Information

If you have questions about these Terms of Service, please contact us:

  • Email: legal@talinah.com
  • Support: support@talinah.com

By using Talinah, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.